Last updated: 28 August 2026
This Privacy Policy explains how RM Metals ("RM Metals," "we," "us," or "our") collects, uses, and protects information when you visit rm-metals.com (the "Site") or use our online inventory, quoting, and account services (together, the "Services"). By using the Services you agree to the practices described here.
Information you provide to us: When you register for an account, request a quote (RFQ), apply for credit, subscribe to alerts, or contact us, we collect information such as your name, company, job title, email address, phone number, business address, and the details of your request.
Information we collect automatically: When you use the Services, we automatically record technical and activity information, including your IP address, approximate location derived from that IP address (city, region, country), internet service provider, browser type and version, operating system, device type, a randomly generated device identifier stored on your browser, the pages you view, and the dates and times of your visits and sign-ins.
Cookies and similar technologies: We use cookies and comparable technologies to keep you signed in, remember your preferences, recognize your device between visits, and operate the Services securely. You can control cookies through your browser settings, though some features may not work without them.
To protect your account and keep the Services secure: We monitor sign-in and session activity — including the IP addresses, locations, devices, and browsers associated with your account — to detect and prevent unauthorized access, credential sharing, fraud, and other misuse. This monitoring is carried out for your protection and the protection of other customers and our business. If we detect activity that appears unusual for your account, we may review it, contact you, or temporarily restrict access.
To provide and operate the Services: We use your information to create and maintain your account, display inventory and pricing, process and respond to your quote requests and inquiries, and provide customer support.
To understand and improve the Services: We review how the Site is used — including the searches and filters you apply on our inventory pages — so we can respond to your interests, improve our product offering and search experience, and follow up with you about items you were looking for.
To communicate with you: We use your contact details to send transactional messages, respond to requests, and — where you have opted in — send inventory alerts and other updates. You can opt out of non-essential messages at any time using the unsubscribe link or by contacting us.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not rent or trade your information to third parties for their own marketing purposes.
We share information only in the following limited circumstances:
Service providers: With companies that perform services on our behalf — such as website hosting, email delivery, and IP geolocation lookups — and that are permitted to use the information only to provide those services to us.
Legal and safety: When we believe disclosure is required by law, regulation, legal process, or governmental request, or is necessary to protect the rights, property, or safety of RM Metals, our customers, or others.
Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality protections.
We keep account and transaction records for as long as your account is active and as needed to meet our legal, accounting, and contractual obligations. Detailed activity logs, such as individual page-view and search records, are retained for a limited period and then deleted or aggregated. You may request deletion of your information as described below.
We use administrative, technical, and physical safeguards designed to protect your information, including encrypted connections, access controls, and the account-activity monitoring described above. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, object to or restrict certain processing, or receive a copy in a portable format. You may also opt out of marketing communications at any time. To make a request, contact us using the details below. We will respond as required by applicable law and will not discriminate against you for exercising these rights.
The Services are intended for business use by adults and are not directed to children. We do not knowingly collect personal information from children.
The Site may link to third-party websites and services that we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy practices.
RM Metals is based in the United States, and your information will be processed in the United States. By using the Services, you understand that your information may be transferred to and processed in a country with data protection laws that differ from those in your location.
We may update this Policy from time to time. When we do, we will revise the "Last updated" date above, and, where appropriate, notify you through the Services or by email. Your continued use of the Services after an update means you accept the revised Policy.
Email: sales@rm-metals.com
Phone: +1 (908) 222-1500